Tech Support - techmate360.co.uk

Helpdesk Solution

Experienced Tech Support
Solutions

With over a decade of delivering tech support for SME's, we have perfected the processes of providing tech support, managing their SLAs, and well documented problem solving approaches.

Free 14-day Trial Get Started

Why TechMate360 Tech Support?

We Integrate with Your Existing Teams

We seamlessly integrate with your processes and tools, acting as a natural extension of your team, whether we handle all of your tech support or a portion of it.

You Can Start Big or Small

We offer complete flexibility, beginning with as few as a 10-person staff and scaling up as needed. We are large enough to scale and small enough to prioritize your individual needs.

We Cut Your Support Costs

We often reduce our clients' costs by 70%, identifying opportunities to save money, reduce contacts, and utilizing efficient processes with an offshore model to deliver support.

We Cover Your Full Support Lifecycle

Handling contacts across the entire support lifecycle, from pre-sales and customer onboarding to product support, billing and account management, and customer retention.

Serve Your Customers - Most Challenging Requests With Ease

Handle the most demanding inquiries with absolute confidence. Our technical support is robustly built on a high-performance, process-driven team.

How may we assist you ??

Error: Contact form not found.

14 days free trial • No credit card required

How We Collaborate With You

At Tech-Mate 360, we simplify technical support with a proven process honed over more than 10 years of supporting companies globally.

Consultation:

Assessing your goals, we create an action plan covering people, process, and technology. We collaborate with you to finalize details and draft a Statement of Work (SoW).

Team Building and Technical Onboarding:

Building a dedicated team of agents, we prepare them with our extensive internal training program and onboarding process. They learn your proprietary systems, processes, and policies, seamlessly becoming part of your team.

Ready the Process:

Crafting an action plan that covers people, process, and technology, we collaborate with you to finalize details and draft a Statement of Work (SoW).

Go Live and Continuously Improve:

Transitioning to the live phase, we establish daily calibration meetings for rapid feedback and detailed reporting. Through robust continuous improvement processes, your service evolves positively every day.

Automated Prioritization Linked Ticket System

Easily scale and streamline your customer service and drastically improve your customer's experience with our, simple, intuitive, and easy-to-use helpdesk service.

Customer Support Portal

Robust customer support portal system to help your business maintain happy customer relationships.

Service Level Agreements

Simply set your business hours and our system will handle the rest leaving you worry-free.

Exclusive Knowledge Base

Add, edit, and update your help desk topics that suit your preference anytime with our support.